Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
What is our return policy?
We have 7-days Return/Exchange Policy.
STUDIO PEHEL does not have cash refund policy. However, we would be happy to exchange your product or provide you with a credit coupon. The coupon value will be the same amount as that of the product you purchased. You can redeem this coupon on our website to shop and it will be valid for lifetime.
We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the following cases:
- Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back.
- Size Mismatch: Did you happen to order the wrong size? Don’t worry, we’ll be happy to help you on this. Only applicable on ready to wear outfits .Not valid on Custom made,Innerwears,Leggings,Made to measure outfits.
You can return the outfit within 7 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request.
Make sure that the original tags, labels, and packaging is retained, the product is unwashed, unused & not damaged.
We have reverse pick up services basis on your area location pin code.
Can I return outfits purchased during Sale / Offer/ discount coupons?
Outfits purchased under Sale / Offers / discount coupons are not eligible for return.
Can I send the outfit through the same delivery guy if I don’t like it?
No, all our returns have a separate procedure. We will have the return order picked up separately, at a time convenient for you by our team member , if the pincode of ur address are eligible for return pickup, Or else we will request you to parcel them to our address
Return Delivery Address:
13/1 ,Rajiv Nagar,
Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same.
How soon will I receive my exchange?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your order.
If your request is approved, then your exchange will be processed within 2 working days.
Under what condition will my return not get accepted?
Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the returns under the below conditions:
- Used/washed outfits
- Original packaging not provided ( Tags, Labels, Covers)
- Altered outfits
- Returns raised after 7 days of delivery
- Custom-made outfits/Made to Measure outfits
- Running Fabrics ( as they are being cut as per customer's request)
What if the returned prodcuts could not pass the quality test?
STUDIO PEHEL has an authority to re-send the product back to you if it doesn’t pass the quality-check. Before sending product back to you, we will share the images with you showing the defect and will intimate you via email/call.
Terms & Conditions
Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of the state of Coimbatore,Tamilnadu,India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Coimbatore.shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
We believe in providing flexible services to our valuable customers and hence do not place stringent terms and conditions on the sale we make. We aim at providing services that enable them to enjoy a hassle-free shopping experience time and again. However, as a company we have such terms and conditions in place which will guide us in providing smooth and better services to you.
We do not have refund as cash policy but the exact amount of cash would be provided as Gift card or Coupons that could be used for lifetime for shopping with us, however returned products should be unsoiled and all tags need to be intact.
- Damaged during the transit
- Any specific reason for refund
- Colour Fade
Promo codes are available and they can be redeemed while checkout. The promo offers vary time and again, and they are designed keeping in mind the advantage of our clients. Terms of this offer is subject to change without prior notice.
Online payment through UPI, Net-banking and Debit card/ Credit card including Visa, RuPay, Mastercard, & Airtel Money are accepted by us through Razorpay payment gateway.
Our team members are always there to assist you whenever the needs arise. Our customer care number is + 91 8903260653
. You can also mail us at email@example.com
. We provide customer care support from 10.30 AM to 6 PM. You can reach us by that time.
Message / SMS
We may periodically send transactional SMS about order confirmation, shipping status, cancel status and other information regarding your order through your registered mobile number which you have provided.
To contact you via email, phone or text message, to deliver certain services or information you have requested.
We always promise to furnish you with best-in-class shopping experience. Every precaution is taken to ensure that your orders reach you intact. Our products are similar to what you see as displayed on the Site.
We ensure that the orders are delivered within 7-10 business days. Orders may get delayed due to national and public holidays as well as depending on the location of delivery. In case any product carries shipping charges, then it will be clearly mentioned on the Site.
Team Studio Pehel