FAQs
We believe in providing our customers top-notch services that enable them to enjoy a hassle-free shopping experience time and again. At the same time, we also give the utmost importance to our customer's safe & secure shopping.
Secure Payment
We have placed various levels of protections to ensure that our transaction process is extremely safe and that our customers' information is highly secure. All financial information entered by the customer are relayed between the participating Banks' servers through industry standard, SSL encryption protocol. Pehel’s servers do not hold any financial information of our customers.
Payment Partners
You can shop at studiopehel.com with confidence. We have partnered with Razorpay, one of the India's leading payment gateway, to accept payment via UPI, netbanking, credit cards or debit cards (including visa, mastercard, maestro), cash cards, mobile payments and wallet payments safely and securely for our customers.
Safe Shopping
Customer protection while being top priority for us, is also a two-way process. When buying on any online portal, caution must always be practiced by the user. Following are some tips that would help you ensure a safe and secure online shopping experience.
- Always protect your passwords and keep them private. Avoid using the same password for multiple online accounts.
- If using a public computer or terminal, always log out when you complete an online session.
- Be careful of unsolicited e-mail and telephone contacts. studiopehel.com will never e-mail or call a customer and ask for or verify their pehel account password, credit card, banking account number or any sensitive information. If you receive such suspicious e-mails or calls please do notify us.
- Ensure that your Personal Computer is protected. Fraudulent companies or persons may send genuine-looking emails that contain viruses and Trojans capable of extracting confidential information from your system. Do not open emails & attachments from unknown sender and make sure that the virus protection & firewalls on your computer are up to date.
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CANCELLATION:
How can i cancel the order ?
You can cancel the order before it is shipped. Not applicable for all the products at our store. Just call us at the earliest.
How can I cancel return?
Changed your mind? Just give us a call and we’ll help you!
Can I cancel the order after the product has been shipped.
We are sorry once the outfit has been shipped, it cannot be cancelled.
For COD orders, can I check the order before making the payments.
Sorry, we do not entertain this. Please pay our delivery guy first and then if for any reason you are unhappy with the outfit, follow the returns’ policy.
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Disclaimer!
We try our best to take photos of products in a real-life like situations. We want actual products to look more and more similar to what you have seen on the product page/website. We do most of the photos in natural day light without much equipment...we do not mostly Photoshop. All the girls in the photographs are not professional models... they are everyday happy girls from our client base doing their studies or works just like you.There are times when a camera or a computer monitor can't match perspective of an eye. Slight shade differences are unavoidable.
Also, with some products which involve handmade printing processes, there are chances of difference in color from the image you have seen. We would request you to consider that before you go shopping. You can also call us at +91-89032 60653
Later when you see the product in your hand and are not happy enough with your purchase, just call us at above numbers and mail us at studiopehel.in@gmail.com and we can arrange a replacement for you.
If you do have some ideas to make our photographs better for good you can mail your suggestions with product links directly to studiopehel.in@gmail.com
We'll be happy to hear from you for best :)
Cheers & Regards